Terms of Service

TERMS & CONDITIONS

  1. General Terms and Conditions
    1. These terms & conditions apply to any work done for the Client by the Freelancer.
    1. The Client agrees to complete the Freelancer Agreement or provide full contact & payment details, as applicable, before any works commence. The details provided by the Client must be accurate, current and complete. The Client must provide updates if these details change at any time.
    1. The Freelancer will provide service(s) as mutually agreed, confirmed in writing by the Client.
    1. The work will be carried out unsupervised and at such times and places as determined by the Freelancer, using her/his own equipment.
    1. The Client agrees to provide the necessary information, usernames, passwords, and file access or any other materials required for the Freelancer to complete the services hired for.
    1. The Client agrees that any modifications made to the materials provided under clause 1.5 are provided by email to the Freelancer as quickly as possible.
    1. The Freelancer trades as Sarah Platt Online and can be contacted at 55 Orchid Meadow, Minsterley, Shrewsbury, Shropshire, SY5 0FB or sarah@sarahmplatt.com
    1. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client.
    1. However, if in the unlikely event that, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, the Freelancer may renegotiate the fee and/or the deadline.
    1. Similarly, if, during the term of the Freelancer’s work, additional tasks are requested by the Client, the Freelancer may renegotiate the fee and/or the deadline.
    1. Should ongoing project work be suspended or delayed through any fault of the Client, the Freelancer shall be entitled to immediate payment for work so far carried out and expenses so far incurred.
    1. Final proofreading and checking of all work supplied is the responsibility of the Client.
    1. Any errors must be reported with three (3) days of receipt of completed work. Errors generated by the Freelancer will be rectified in her own time and at her own expense, whereas amendments or alterations requested by the Client thereafter will be charged at the standard hourly rate.
    1. Any content created by the Freelancer as part of a content-creation/copy-editing/project management process will become the copyright of the Client, unless otherwise agreed, upon full payment for the work.
    1. The nature and content of the work will be keep confidential and not made known to anyone other than the Freelancer, the Freelancer’s Assistant, the Client, and the Client’s contractors where applicable, without prior written permission.
    1. The Freelancer guarantees that any work that she/he subcontracts on behalf of the Client will be completed to the same standard, schedule and budget and with the same conditions of confidentiality.
    1. Either party must give 72 hours’ notice to revoke this Agreement before the start of works. If either party terminates the agreement after works have begun:
      1. For fixed fee projects – The Client must provide 1 week’s notice and shall pay the Freelancer for work done up to the date of termination.
      1. For ongoing/retainer/hourly projects – the client must provide 2 weeks’ notice, or pay a termination fee of £100.
      1. Social media packages will be a fixed termination fee of £200.
    1. Quotes are valid for 30 days from date of issue.
  • Availability Terms and Conditions
    • The Freelancer endeavours to reply to all communications with 48 hours of receipt, unless the Client is advised otherwise in advance.
    • Works will commence once all required materials and access details are provided, unless previously agreed upon.
    • Where work capacity may be affected, e.g. due to school holidays or annual leave, 2 weeks’ warning will be provided. Where work capacity is affected by illness, the Freelancer will endeavour to inform the Client as soon as possible, if any of the Client’s work is likely to be affected.
      • During the times mentioned in 2.3, response times may be delayed and any tasks not pre-assigned before the reduction in work capacity begins will be handled as soon as time is available.
      • Any required telephone meetings must be pre-booked before the reduction in work capacity begins or will be booked in for when normal working hours commence.
    • The following holidays are observed and the Freelancer will not be working:
  • New Year’s Day, Good Friday, Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, All UK public bank holidays.
  • Financial Terms and Conditions
    • The Client will pay the Freelancer a monthly retainer rate OR an agreed flat fee for the job.
    • Unless otherwise stated, all prices shall be in UK Pounds Sterling.
    • The Freelancer reserves the right to change pricing, providing 3 weeks’ notice where possible for retainer rates unless discussed and agreed during a periodic phone review conversation.
    • All retainer clients will be invoiced monthly, on or around the day of the month they signed up, with payment due on receipt.
    • All payments are to be made by bank transfer, PayPal/Stripe or card payment.
    • The Freelancer confirms that she/he is self-employed, is responsible for her/his own income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to the Client’s employees.
    • The Freelancer does not generally attend the Client’s or other premises. Such meetings as are necessary will be conducted by video-conference (Skype, Zoom, Whatsapp) or by telephone.
    • The Freelancer does not generally purchase software or hardware on behalf of the Client. All such purchases will remain the responsibility of the Client, and will be purchased by the Client.
    • Unless agreed otherwise at the outset, payment will be made on receipt of the invoice, or by the Payment Due date noted on the invoice, whichever is the later.
    • The unlikely event of a payment being outstanding by more than 7 days will result in work being halted, and no further work will be undertaken until the debt is paid. Payments outstanding by more than 14 days will have interest added according to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013).
    • Legal action will be sought for overdue invoices beyond 90 days.
  • Social Media Management Terms and Conditions
    • Unless a fixed fee project rate is agreed, Social Media packages are provided on a monthly basis and the Client acknowledges that subscription to the service will automatically be renewed at the end of each term to avoid disruption to services. If the Client wishes to terminate the subscription they can do so by providing 4 weeks’ notice, or paying a £200 termination fee.
    • The Client agrees to provide all necessary imagery, branding, videos and other content required for the Freelancer to provide social media management, unless otherwise agreed.
  • Liability
    • The Freelancer shall not be liable for downtimes, interference in the form of hacking, virus, disruptions, interruptions, faulty third-party software, search engines or websites on which a service is dependent or other deliveries from a third party. The Freelancer shall use its reasonable efforts to assist in remedial efforts if so requested by the Client. Any work connected with remedial efforts outside of the contracted hours as described above shall be charged to the Client separately in accordance with these terms (or may be carried out – and thereby charges waived – at the Freelancer’s discretion).
    • The Freelancer will not be held responsible for error made by software parameters or settings, although every effort will be made to limit these errors.
    • The Freelancer shall use all reasonable endeavours to deliver Services relating to social media marketing, content sharing, email marketing, user engagement and online advertising, in accordance with the guidelines applicable to the relevant websites and social media platforms. However, the Freelancer shall not be liable for delays or deteriorating performance due to changes made to standard terms, algorithms, account functionality, account availability, search results, viewing policy, prices or other matters beyond the Freelancer’s control, and reserves the right to make change to Services as a result of the same. In addition, the Freelancer shall not be liable for other changes or discontinuation of social media platforms’ services or third-party services.
    • Whilst every effort will be made to maximize results for the Client, the Freelancer shall not be liable for Services that lead to a certain volume of traffic, number of clicks, likes, follows, registrations, purchases, or the lack thereof.
  • Legal Terms and Conditions
    • Under the terms of the Data Protection Act 1998, and the General Data Protection Regulations (GDPR) 2018, the Client and the Freelancer may keep on record such information (e.g. contact details) as long as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date. ICO registration number is available upon request.
    • Either the Client or the Freelancer has the right to immediately terminate a contract for services if there is a serious breach in its terms.
    • Information concerning dispute resolution is contained in the Freelancer Agreement including communication on recourse options before litigation.
    • This agreement is subject to the laws of England and Wales and both Freelancer and Client agree to submit to the jurisdiction of the English and Welsh courts.